Returns & Refunds
Last updated October 16, 2026. IGNIVARO™ / ignivaro.store.
Return window
For eligible non-personalized physical products, please contact us within 14 calendar days of delivery to start a return. Where applicable consumer law offers a longer or different right, that right takes precedence. An item should be unused and returned with any included accessories and its packaging where reasonably possible; examining a product as you would in a shop does not by itself invalidate statutory rights.
How to start
Email contact@ignivaro.store or contact our team with your order number, the item and the reason for requesting a return. We will issue instructions and the relevant return destination. Do not return items to our business contact address without authorization: the return-handling address may be different.
Personalized and digital items
Goods clearly made to your specification or personalized may be exempt from change-of-mind returns as permitted by law. Digital goods can have different rights under local law. These exceptions do not limit remedies for defective, misdescribed or nonconforming products.
Problems or damage
If an item arrives damaged, incorrect, defective or missing, contact our team promptly with your order number and photographs of the product and parcel if available. We will review the case and offer the legally appropriate remedy, including a refund, replacement or repair as required. Keep the packaging when possible.
Return shipping
For change-of-mind returns, return shipping is generally paid by the customer unless mandatory law requires otherwise or we agree to cover it. For confirmed faulty, wrong or nonconforming goods, we cover reasonable return costs when required by law. Follow the shipping and customs instructions supplied by our support team.
EU/EEA and UK withdrawal
Where applicable, eligible consumers can notify us of withdrawal within 14 days after delivery without giving a reason, and generally have 14 further days to send the item back. The exception for clearly personalized goods may apply. We will respect all mandatory cancellation, conformity and legal-guarantee rights.
Refund method and timing
Approved refunds are normally returned to the original payment method. Standard outbound delivery charges are reimbursed where required by law; premium shipping upgrades may not be. Qualifying withdrawal refunds are processed within the time required by law and may be withheld until returned goods are received or shipping evidence is provided where permitted. Your bank may require additional processing time.
Contact
For return instructions, a return address or refund status, contact contact@ignivaro.store. Always include the order number. This policy does not limit non-excludable statutory consumer rights.